Account Deletion Request

You can ask V-High to delete your account and game data for Archmage Lugh and our other games at any time. Deletion is permanent and cannot be undone.

Note: Uninstalling the game does not delete your account data on our servers. Please send a request as described below.

How to Request Deletion

Email help@v-high.com with the subject "Account Deletion Request" and include:

  • The game name (e.g. Archmage Lugh)
  • Your platform (Android or iOS)
  • Your Player ID, if you can find it in the game
  • If linked, the Google Play Games or Apple account you signed in with
  • A clear statement that you want your account permanently deleted

We may ask for additional information to confirm that the account belongs to you.

What Is Deleted

  • Your player ID and account links to Google Play Games or Apple
  • Game progress, characters, items and virtual currency
  • Game settings and other data stored with your account

What May Be Kept

  • Purchase records, for the period required by law (for example, up to 5 years under Korean e-commerce law)
  • Anonymous, aggregated statistics that cannot identify you
  • Your deletion request email, as a record that we handled it

Data held by Apple, Google or other platforms under their own accounts (such as your store purchase history) is managed by those companies. Please contact them to delete it.

Processing Time

We delete your account within 30 days of confirming your request and will email you when it is done.

Before You Delete

  • Deleted accounts, progress and items cannot be restored.
  • Unused virtual currency and purchased items will be lost. Refunds for purchases follow the store's refund policy and applicable law.
  • You can play again afterwards, but you will start from the beginning.

Questions

Contact us at help@v-high.com. See also our Privacy Policy.